At Global Enablement we pride ourselves on the ability to bring value to your business.
Our role is to deliver upon your expectations and establish a prosperous partnership.
The services we offer are customised to meet your needs, and are delivered to your specifications.
To help with that delivery, we nurture an in-house capability across a range of competencies.
We hire staff specifically for your operation, that have been screened and tested to ensure they meet strict standards and promote an attitude suited to the role and to your company.
What activities are commonly outsourced?
Data Management
- Data entry & Data Processing
- CRM Support
- Business Intelligence & Reporting
- Data Analytics & Insights
- Data Mining
- Lead Generation
Corporate Services
- Payroll / Bookkeeping
- Executive Assistant
- HR & Recruitment
- Procurement/Billing
- Property Management
- Process Improvement & Automation
Voice Services
- Inbound Call reception
- Customer Support
- Collections Services
- Outbound Calling
- Rapid Response Campaigns
Technical Services
- Web Design & Development
- Digital Marketing
- Technical Support
- SEO/SEM
- Database Management
Content Solutions
- Transcription
- E-Commerce management
- Graphic Design
- Newsletters
- Blogging
Contact Services
- Email Support
- Customer Survey / Polling
- Live Chat
- Content Moderation
- Social Media Management
Myths About Outsourcing
Technology and globalisation has played a critical role in removing the barriers of distance and communication with staff beyond our shores. It is now easier than ever to access these resources, particularly in younger economies with ample emerging talent in a willing and able workforce.
Outsource information securely. Set up a model that doesn’t put your customer information at risk. Your future operating model will not carry any additional risk than if you were providing access to onshore staff. Follow well governed protocols with your data and ensure safeguards are in contracts and processes to prevent risks becoming issues.
By outsourcing non-core services, we are allowing our economy & our workforce to focus on value add services, moving beyond non competitive services that can be completed more efficiently elsewhere. It is a critical contributory step for domestic workers to remain competitive on a growing global stage whilst still providing real opportunities for skilled and ambitious staff in the Philippines to better their lives locally.
Avoid stifling the growth of local staff. By alleviating your team of low value tasks, it means they can focus on more complex value add work, supporting their personal opportunity for growth and the growth of your business.
Time differences actually create more benefits than problems. Depending on your selected geography, many countries are aligned in time zones, and BPO’s offer 24/7 services giving you even better response times for your business. Alternatively, why not take advantage of the clock. Set a list of tasks at the end of the day, and get them completed before you start work the next morning.
Emerging economies have an abundance of university graduates that are aiming to start their careers with global organisations. They are ambitious, experienced, well educated and speak great English. Given economic differentials and a surplus of workers, it is possible you will get staff who are more qualified and experienced than are otherwise available to you locally.
Additionally, you have the ability to access specialised services such as web development or accountancy without needing to invest in the salary and management of a full person when you may not need it.
You may also choose to start your offshoring approach by focusing on basic functions such as data entry or processing to test the water before targeting high skill activities, ensuring it’s the right model for your business.
Outsourcing is available to anyone. In recent years with globalisation improving connectivity, and rapidly developing communication channels, outsourcing has become a tool of choice for many small businesses who must work with agility and flexibility to meet customer demands. The cost of resourcing is low, and it doesn’t matter whether you have 1 person or 100, it delivers the same benefits. It is true that large scale outsourcing reduces key man risk, and optimises processes – but smaller outsourcing projects also reduce key man risk by documenting the tasks, and unbridling your business from many tasks that can constrain growth in early stages.